Frequently Asked Questions (FAQS)
1. What is Skin Baby, and what kind of products do you offer?
Skin Baby specializes in gentle, safe, and dermatologically tested skin care products designed for babies. We offer a range of lotions, oils, washes, and creams made with baby-friendly ingredients.
2. Are your products safe for newborns?
Yes, all our products are carefully formulated to be safe for newborns. They are free from harsh chemicals, parabens, and artificial fragrances, ensuring your baby’s delicate skin is protected and nurtured.
3. Do your products contain any allergens?
We prioritize safety and transparency. Our products are hypoallergenic and tested for common allergens. For specific sensitivities, please review the ingredient list on each product page.
4. Are your products cruelty-free and vegan?
Yes, Skin Baby is committed to ethical practices. Our products are cruelty-free, and most are vegan-friendly. Specific product details are available on each product page.
5. Can I use Skin Baby products on sensitive or eczema-prone skin?
Absolutely! Our products are designed for delicate and sensitive skin. Many parents with children prone to eczema or dryness have found our products soothing. However, consult a pediatric dermatologist for severe conditions.
6. Where are your products manufactured?
Skin Baby products are manufactured in facilities adhering to the highest quality standards and regulations. We source premium ingredients to ensure safety and effectiveness.
7. Do you ship internationally?
No, we offer only for USA shipping! Shipping rates and delivery times vary by location. Please check our Shipping Policy for details.
8. What is your return and refund policy?
We offer a hassle-free return policy for unopened and unused products within 30 days of purchase. If you're not satisfied, please contact our support team for assistance.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor the delivery status on our website or the courier's platform.
10. How can I contact your customer support team?
You can reach us through our Contact Us page, email us at hello@shopskinbaby.com, or call our customer service hotline. We’re here to help!